Title
Payment & Cancellation Policy

Making a Booking

 

Please note that no bookings can be made by telephone.

 

Please complete the booking form and forward to us via post, fax or email. On its receipt, you will be sent an acknowledgment letter, subject to availability. Places will be allocated on a first come, first served basis.

 

Two weeks prior to the course date you will be sent a confirmation letter with details of the course and a venue map. If you are booking near to the course date, please call us to check availability on 0845 6520751.

 

- In-House Bookings

Please complete the Booking Form and forward to us via post, fax or email. A deposit of 50% is required for all in-house courses as training/workshops are bespoke and as such, have to be written by one of our trainers. Please note that we will not begin to write any content unless we are in receipt of cleared funds.

 

Cancellation Policy

Whether payment has been received or not, you will be liable for the whole course fee unless we receive written notification 5 days before the course or seminar. If we receive written notification 5 days prior to the course, we will refund you the full course fee, or if you prefer we can transfer you to another course/seminar (subject to availability).

 

No refunds will be made for bookings cancelled less than 5 days before the course or seminar, or for non-attendance on the day, except in exceptional circumstances. Please write to the Head of Training, giving full details of why you were unable to attend, enclosing any supporting documentation.

 

Verbal cancellations will not be accepted, but a colleague may take your place.

 

We hold the right to cancel a course if there is insufficient take up of places. You will be informed 7 days prior to the date of the course.

 

 

Overpayments

In the event that any overpayment is made for a course or service, third parties have a period of 90 days to make a claim, provided that sufficient evidence/paperwork is provided.

 

No liability will be accepted by Muslim Youth Skills after this period.